Yes. Every watch sold by Shotengai undergoes full in-house authentication by our certified Rolex specialists. We guarantee 100% authenticity and back it with our 4× money-back anti-counterfeit pledge.

Each listing clearly states what is included, such as original box, papers, tags, and accessories. Some watches come as “full set,” while others are watch-only.

Yes. All watches come with a 1-year Shotengai service warranty, covering mechanical performance under normal use.

Absolutely. We offer worldwide shipping with full insurance coverage through trusted carriers such as DHL.

Orders are typically processed within 1–2 business days. Delivery time varies by destination, usually 3–7 business days worldwide.

Yes. Every shipment is fully insured at its full value until it safely arrives at your door.

We offer a 3-day, no-questions-asked return policy for all eligible domestic orders. Watches must be returned in the exact condition received, including any accessories.

We classify watches as Brand New (with original packaging) or Excellent (professionally refurbished, without original packaging). We do not sell lower-grade or poor-condition watches.

Each listing includes detailed condition notes. All watches pass a multi-point inspection for movement performance, case integrity, bracelet condition, and overall appearance.

Yes. We provide an easy trade-in and buy-back service. Simply upload your watch details and photos on our Sell Your Rolex page, and we’ll provide a fast, competitive quote.