How We Determine a Watch’s Condition
At Shotengai, every Rolex undergoes a detailed inspection and condition assessment by our in-house experts. Every watch is authenticated and graded by our in-house watchmakers through a rigorous 10-step process. A full condition report is included with your purchase. We only offer watches that meet our high standards of quality and authenticity — we do not sell lower-grade or poor-condition timepieces.
Brand New
A Brand New watch is in pristine, unused condition. It comes with its original packaging, and all factory seals or protective stickers may remain intact. The watch has never been worn or refurbished, ensuring it meets the same standard as when it left the manufacturer.
Excellent
An Excellent watch has been professionally refurbished by our certified specialists to restore its original brilliance. It may not include original packaging but remains in outstanding cosmetic and mechanical condition. Each piece undergoes strict performance testing to guarantee reliability, accuracy, and authentic Rolex quality.
At Shotengai, every watch — whether Brand New or Excellent — represents our uncompromising commitment to craftsmanship, authenticity, and trust.